| Question | Options | Answer |
|---|---|---|
| SSS 1 AND 2 COMMERCE Communication is the process of __. |
A) producing goods B) exchanging information and ideas C) buying and selling goods D) transporting people |
optionB |
| Which of the following is an element of communication? |
A) Sender B) Manufacturer C) Wholesaler D) Consumer |
optionA |
| The person who initiates a message is called the __. |
A) receiver B) sender C) medium D) decoder |
optionB |
| The person for whom a message is intended is the __. |
A) sender B) receiver C) advertiser D) producer |
optionB |
| Which of the following is a means of verbal communication? |
A) Facial expression B) Telephone conversation C) Body posture D) Sign language |
optionB |
| Communication through gestures and facial expressions is known as __ communication. |
A) written B) verbal C) non-verbal D) electronic |
optionC |
| Which of the following is an example of written communication? |
A) Telephone call B) Radio broadcast C) Business letter D) Face-to-face conversation |
optionC |
| The medium through which a message is transmitted is called the __. |
A) channel B) receiver C) sender D) feedback |
optionA |
| The response of the receiver to a message is known as __. |
A) encoding B) feedback C) transmission D) decoding |
optionB |
| Which of the following is a barrier to effective communication? |
A) Clarity B) Noise C) Feedback D) Understanding |
optionB |
| The process of converting ideas into symbols or words is called __. |
A) decoding B) encoding C) feedback D) receiving |
optionB |
| Decoding involves __. |
A) creating a message B) interpreting a message C) sending a letter D) selecting a channel |
optionB |
| Which of the following is an advantage of telephone communication? |
A) It is always free B) It allows immediate interaction C) It cannot be interrupted D) It requires no network |
optionB |
| A major advantage of written communication is that it __. |
A) provides a permanent record B) is always faster than speech C) requires no literacy D) cannot be misunderstood |
optionA |
| Which of the following is an electronic means of communication? |
A) Notice board B) Email C) Memo D) Letter |
optionB |
| Communication between people at the same level of authority is called __ communication. |
A) downward B) upward C) horizontal D) diagonal |
optionC |
| Communication from a manager to a subordinate is __ communication. |
A) upward B) downward C) horizontal D) external |
optionB |
| Communication from employees to management is called __ communication. |
A) upward B) downward C) horizontal D) external |
optionA |
| Which of the following is most suitable for urgent communication? |
A) Telephone B) Annual report C) Newspaper D) Notice board |
optionA |
| Effective communication should be __. |
A) ambiguous B) unclear C) concise and clear D) unnecessarily long |
optionC |
| Advertising is a form of __ communication. |
A) personal B) mass C) private D) internal |
optionB |
| The main purpose of advertising is to __. |
A) discourage consumers B) inform and persuade consumers C) increase production costs D) reduce product quality |
optionB |
| Which of the following is a medium of advertising? |
A) Radio B) Warehouse C) Factory D) Bank account |
optionA |
| An advertisement placed in a newspaper is known as __ advertising. |
A) broadcast B) print C) outdoor D) personal |
optionB |
| Which of the following is an example of outdoor advertising? |
A) Billboard B) Email C) Radio D) Television |
optionA |
| Advertising through television is classified as __ advertising. |
A) print B) broadcast C) direct mail D) outdoor |
optionB |
| One major advantage of advertising is that it __. |
A) creates product awareness B) eliminates competition C) prevents innovation D) reduces consumer choice |
optionA |
| Which of the following is a disadvantage of advertising? |
A) It informs consumers B) It promotes competition C) It can be expensive D) It introduces new products |
C |
| Advertising that aims to introduce a new product is called __ advertising. |
A) informative B) competitive C) reminder D) institutional |
optionA |
| Reminder advertising is mainly used to __. |
A) introduce a completely new product B) keep an existing product in consumers' minds C) close down a business D) reduce production |
optionB |
| Advertising that compares one product with another is called __ advertising. |
A) competitive B) informative C) institutional D) reminder |
optionA |
| Which of the following is an example of broadcast advertising? |
A) Poster B) Television commercial C) Newspaper D) Billboard |
optionB |
| A short phrase used to identify and promote a product is called a __. |
A) slogan B) memo C) receipt D) catalogue |
optionA |
| Advertising through social media is an example of __ advertising. |
A) digital B) outdoor C) print D) personal |
optionA |
| Which of the following is NOT a function of advertising? |
A) Creating awareness B) Increasing sales C) Providing product information D) Destroying consumer choice |
optionD |
| Institutional advertising is mainly concerned with promoting the __. |
A) image of an organization B) price of a product C) location of a warehouse D) salary of employees |
optionA |
| Which of the following is an advantage of advertising to consumers? |
A) It provides information about products B) It always increases prices C) It prevents competition D) It reduces product variety |
optionA |
| Advertising can help producers to __. |
A) increase demand for their products B) stop production C) avoid consumers D) eliminate all competitors |
optionA |
| Which of the following is most suitable for reaching a large audience quickly? |
A) Television B) Personal letter C) Telephone conversation D) Face-to-face discussion |
optionA |
| An advertisement designed to encourage consumers to buy a product is primarily __. |
A) persuasive B) administrative C) financial D) legal |
optionA |
| A public enterprise is a business organization owned and controlled by the __. |
A) government B) consumers C) employees D) private individuals |
optionA |
| The main aim of most public enterprises is to __. |
A) provide essential services B) maximize private profit C) eliminate public services D) compete with government |
optionA |
| Which of the following is an example of a public enterprise? |
A) A government-owned electricity company B) A privately owned supermarket C) A family-owned restaurant D) A private school |
optionA |
| Public enterprises are established mainly to provide __. |
A) essential services B) luxury goods only C) private investments D) personal loans |
optionA |
| Which of the following is a source of finance for public enterprises? |
A) Government funds B) Personal savings only C) Donations from customers only D) Sales of household goods |
optionA |
| One advantage of public enterprises is that they can provide services at __. |
A) affordable rates B) extremely high prices only C) no cost to government D) private rates only |
optionA |
| Which of the following is a disadvantage of public enterprises? |
A) Political interference B) Provision of essential services C) Employment creation D) Economic development |
optionA |
| Public enterprises are generally accountable to the __. |
A) government B) individual customers only C) private shareholders only D) foreign companies |
optionA |
| The process of transferring a public enterprise to private ownership is called __. |
A) nationalization B) privatization C) localization D) industrialization |
optionB |
| Nationalization involves transferring ownership of an enterprise to the __. |
A) government B) consumers C) employees D) foreign investors |
optionA |
| Which of the following is a reason for establishing public enterprises? |
A) To provide essential services B) To prevent economic development C) To reduce employment D) To discourage investment |
optionA |
| A major problem of public enterprises is __. |
A) inefficiency B) excessive competition C) too much private ownership D) lack of government involvement |
optionA |
| Public enterprises may be established in sectors such as __. |
A) transportation and electricity B) personal fashion C) private entertainment only D) household hobbies |
optionA |
| Which of the following is NOT a characteristic of a public enterprise? |
A) Government ownership B) Public accountability C) Provision of essential services D) Ownership by one private individual |
optionD |
| Public enterprises can help promote __. |
A) national development B) unemployment C) economic isolation D) poor infrastructure |
optionA |
| A public corporation is usually established by __. |
A) an Act of Parliament B) a private contract C) a family agreement D) a consumer association |
optionA |
| One reason governments may privatize public enterprises is to improve __. |
A) efficiency B) political control C) bureaucracy D) public debt |
optionA |
| Public enterprises may operate as monopolies because they __. |
A) provide essential services B) have no customers C) are always privately owned D) do not need funding |
optionA |
| Which of the following is a benefit of public enterprises to citizens? |
A) Provision of basic services B) Reduction of infrastructure C) Increase in unemployment D) Prevention of development |
optionA |
| The management of a public enterprise is usually responsible to the __. |
A) government B) private family C) individual consumer D) foreign supplier |
optionA |
| A trade association is an organization formed by __. |
A) people or firms engaged in the same trade B) government officials only C) consumers only D) students only |
optionA |
| The main purpose of a trade association is to __. |
A) protect the interests of its members B) eliminate all businesses C) increase government taxes D) prevent trade |
optionA |
| Trade associations help their members by providing __. |
A) information and advice B) personal housing C) school uniforms D) medical treatment only |
optionA |
| Which of the following can be a function of a trade association? |
A) Representing members' interests B) Preventing all competition C) Closing members' businesses D) Collecting personal taxes |
optionA |
| A trade association may negotiate with the government on behalf of its __. |
A) members B) competitors only C) consumers only D) students |
optionA |
| Which of the following is an example of a trade association? |
A) Association of automobile dealers B) A secondary school C) A hospital D) A family club |
optionA |
| Trade associations can help maintain __ within an industry. |
A) professional standards B) unemployment C) product shortages D) political conflicts |
optionA |
| One benefit of belonging to a trade association is __. |
A) access to industry information B) exemption from all laws C) automatic ownership of government D) guaranteed profit |
optionA |
| Trade associations may organize __ for their members. |
A) training programmes B) political elections C) school examinations D) religious services only |
optionA |
| A trade association may collect information about __. |
A) market trends B) private family matters C) school attendance D) personal hobbies |
optionA |
| Which of the following is NOT a function of a trade association? |
A) Representing members B) Providing market information C) Organizing training D) Arresting criminals |
optionD |
| Trade associations can promote cooperation among __. |
A) businesses in the same industry B) unrelated families C) school students only D) government ministers only |
optionA |
| A trade association can help settle __ among its members. |
A) trade disputes B) family disputes C) examination disputes D) sporting disputes only |
optionA |
| Trade associations may publish __ to educate members. |
A) newsletters B) passports C) birth certificates D) examination papers |
optionA |
| Which of the following is a source of funds for trade associations? |
A) Membership dues B) Criminal activities C) School fees D) Government salaries only |
optionA |
| Trade associations may lobby government to influence __. |
A) policies affecting their industry B) school examinations C) family decisions D) sporting events |
optionA |
| A trade association differs from a trade union because a trade association primarily represents __. |
A) businesses B) workers only C) students D) consumers only |
optionA |
| Trade associations can promote fair competition by encouraging members to follow __. |
A) industry standards B) illegal practices C) false advertising D) dishonest trading |
optionA |
| Which of the following is a likely objective of a trade association? |
A) Promoting the interests of members B) Destroying the industry C) Preventing business development D) Increasing unemployment |
optionA |
| A trade association may represent its members during discussions with __. |
A) government agencies B) primary school pupils C) tourists D) athletes only |
optionA |
| Consumer protection refers to measures taken to protect consumers from __. |
A) unfair business practices B) good-quality products C) useful information D) reasonable prices |
optionA |
| A consumer is a person who __. |
A) uses goods and services B) manufactures all goods C) sells only to wholesalers D) regulates all businesses |
optionA |
| Which of the following is a consumer right? |
A) Right to safety B) Right to deceive sellers C) Right to steal goods D) Right to avoid payment |
optionA |
| The right to information enables consumers to receive __. |
A) accurate information about products B) false information C) secret business records D) free goods always |
optionA |
| The right to choose means consumers should have access to __. |
A) a variety of products B) only one product C) illegal goods D) expired products |
optionA |
| Which of the following is an example of consumer exploitation? |
A) Selling adulterated goods B) Providing accurate information C) Offering quality products D) Giving proper receipts |
optionA |
| A product is adulterated when it __. |
A) contains inferior or harmful substances B) is properly packaged C) meets quality standards D) has accurate labeling |
optionA |
| Selling goods beyond their expiry date is an example of __. |
A) unfair business practice B) consumer education C) product improvement D) fair competition |
optionA |
| Which of the following can help consumers make informed decisions? |
A) Product labels B) False advertisements C) Hidden prices D) Misleading information |
optionA |
| A consumer who receives a defective product may seek __. |
A) redress B) punishment C) advertising D) taxation |
optionA |
| The right to redress means the right to __. |
A) compensation or correction of a wrong B) buy without paying C) avoid all responsibilities D) control every business |
optionA |
| Consumer education helps consumers to __. |
A) make informed choices B) become dishonest C) avoid all products D) ignore product labels |
optionA |
| Which of the following is a way consumers can protect themselves? |
A) Checking expiry dates B) Ignoring labels C) Buying blindly D) Accepting false claims |
optionA |
| A receipt is important to a consumer because it serves as __. |
A) proof of purchase B) proof of employment C) a passport D) a business license |
optionA |
| Which of the following organizations is responsible for consumer protection in Nigeria? |
A) Federal Competition and Consumer Protection Commission (FCCPC) B) Nigerian Football Federation C) National Assembly only D) Nigerian Union of Teachers |
optionA |
| A consumer complaint should normally be directed first to the __. |
A) seller or service provider B) school principal C) sports club D) bank manager |
optionA |
| Which of the following is an unfair trade practice? |
A) False advertising B) Honest labeling C) Proper packaging D) Fair pricing |
optionA |
| The right to safety protects consumers from __. |
A) hazardous goods and services B) quality products C) useful information D) fair prices |
optionA |
| Which of the following is a responsibility of consumers? |
A) Reading product information carefully B) Destroying products C) Making false complaints D) Avoiding payment |
optionA |
| The overall aim of consumer protection is to ensure that consumers __. |
A) are treated fairly and receive safe, quality goods and services B) always receive free products C) control all businesses D) avoid all commercial activities |
optionA |